Returns & cancellations
Last updated:
Cancellation requests
We accept cancellation requests within 24 hours of placing your order, and cancellation or changes are accepted any time before shipping. Your digital preview is free; production starts only after you approve it.
Returns for change of mind
You can cancel or change your order before it ships. After shipping, we do not accept returns for a change of mind because each figurine is personalized.
Your free preview
Your digital preview is free. You may request changes on your preview before approval. Production begins only after you approve the preview.
Personalized-item return policy
We do not accept returns of personalized items. If an item arrives damaged, incorrect or faulty, we make a replacement instead.
Damage or error reporting period
Report damaged, incorrect or faulty items within 3 days after delivery.
Damage or breakage during shipping
If your item arrives damaged or broken, we make a replacement and ship it free of charge.
Incorrect item or production error
If you receive the wrong item or there is a production error, we make the correct item and ship it free of charge.
Photo evidence
Send us photos of the item and the broken part.
Return shipping costs
No need to send it back. Damaged personalized items are replaced, not returned.
Photo handling
Customer photos are kept for up to 3 months after the order is completed. Automatic deletion is not enabled.
Before production
No personalized figurine is produced before you approve its preview. For help with an order, contact artmori.store@gmail.com.